Terms and Conditions

Please take a moment to review our Terms and Conditions carefully. In these terms, “the Supplier” refers to Design It Wise Ltd (designitwise.com), and “the Client” refers to the individual, company, or entity purchasing goods and/or services from Design It Wise Ltd. “Goods” refers to the products sold by us, which include website design, development, and marketing services, as described on our website. “Order” refers to any request placed by the Client for goods and/or services.

1. Standard Terms and Conditions of Trade

1.1 – All orders placed by the Client are governed by these Terms and Conditions, which take precedence over any other conflicting terms or provisions. Any differing terms in documents exchanged between the Supplier and the Client will be void.
1.2 – A contract will be considered binding once an order is placed by the Client. Payment for services will be due at the time the order is made, unless otherwise agreed in writing.
1.3 – The Supplier is only obligated to provide the goods and services outlined on our website that have been specifically requested and paid for by the Client. Typically, website development will be completed within 7 working days, though it may take up to 28 days in exceptional cases. If the Supplier cannot complete the website within 28 days due to the Client’s failure to provide necessary information, the full cost of the website will still be due, and no refunds will be issued.

2. Cancellations

2.1 – If the Client cancels an order within 24 hours of placement, a refund may be issued at the Supplier’s discretion, minus any setup fees or work already carried out.
2.2 – No refunds will be issued for orders cancelled after 24 hours from the time of order placement.
2.3 – If an order is cancelled after 24 hours, the Client will still be liable for the full cost of the services ordered, and no refunds will be given.

3. Payment

3.1 – Payment is due immediately after the order is placed. For invoices issued, payment is due within 7 days of the invoice date. The Supplier reserves the right to charge £5 for each week the invoice remains unpaid to cover reminder costs.

4. Domains

4.1 – The Supplier cannot guarantee the availability of any domain name specified by the Client but will make every effort to find a suitable alternative.
4.2 – Domain registration is only available as part of an order for a website. Any domain registration request will be treated as an order to build a website, and additional charges may apply.

5. Refusal of Order

5.1 – The Supplier reserves the right to refuse any order. In such cases, any payments made will be refunded minus any expenses incurred, including domain name registrations and work already started.

6. Fees

6.1 – All fees for services provided are subject to change without prior notice.

7. Content

7.1 – The Client is responsible for providing all necessary information for creating the website’s text content. The Client may choose to supply their own text, but the Supplier is not liable for the accuracy of any information provided.
7.2 – If the Client fails to provide the required content within 30 days of the project start date and deposit payment, the Supplier reserves the right to charge additional fees for delays and extended project management. These fees will be assessed at the Supplier’s discretion based on the time and resources impacted by the delay.
7.3 – The Supplier is not responsible for images provided by the Client. The Client must ensure any images supplied or requested for use on the website are copyright-free or legally owned. The Client assumes responsibility for any copyright issues related to the images on the site.
7.4 – Ongoing updates (text or image content) requested by the Client will be charged at £35 per hour or part thereof.
7.5 – Services connected to an order will be provided at the price in effect at the time the order is placed.

8. Illegal Material / Activities

8.1 – The Client agrees not to upload or distribute illegal content via the website.
8.2 – The Supplier reserves the right to refuse to upload any content deemed illegal or inappropriate.
8.3 – The Supplier reserves the right to remove any website suspected of being involved in illegal activities, including fraud.

9. Withdrawal of Services

9.1 – The Supplier may withdraw hosting services from any Client who violates these Terms and Conditions.
9.2 – The Supplier has the right to modify these Terms and Conditions and pricing at any time without prior notice.
9.3 – Websites become the Client’s full responsibility once full payment is received. The Supplier retains ownership of the website content until payment is complete.

10. Hosting

10.1 – The Supplier will charge £30 per domain to transfer a domain away from Design It Wise Ltd.
10.2 – Clients must notify Design It Wise Ltd at least 7 days before hosting renewal fees are due if they no longer wish to continue hosting. Failure to do so will result in the Client being liable for the hosting fees for the following 12 months.
10.3 – Clients acknowledge that if hosting is transferred away from Design It Wise Ltd, all website content and associated email accounts will be lost.
10.4 – Hosting fees for websites built after September 20th, 2017, which include SSL Certificates, are due within 7 days of the invoice date and must be paid via standing order either annually or monthly.
10.5 – If a Client cancels a standing order for hosting fees, this will be considered as notification that the Client no longer requires their website, and it will be removed from the internet.
10.6 – If hosting fees are not paid, the Supplier reserves the right to remove the website and associated email accounts.
10.7 – If a website is removed due to non-payment, the website will need to be rebuilt at the Client’s expense.

11. Loss or Damage

11.1 – The Supplier is not liable for any loss or damage caused by the misuse of our products or services or by interruptions from the hosting provider or ISP.

12. Liability

12.1 – The Supplier’s total liability under these Terms and Conditions is limited to the amount paid by the Client for the specific goods and services involved.
12.2 – This limitation of liability does not apply to breaches related to fraud or statutory consumer rights.

13. Copyright

13.1 – All copyrights for the goods and services provided remain with the Supplier or its licensors.
13.2 – The Client is fully responsible for ensuring that images used on their website do not violate copyright laws.
13.3 – The Client agrees to display the Design It Wise Ltd imprint in the footer of each website page, linking to designitwise.com.

14. Nameserver & DNS Changes

14.1 – Login details for managing the website should not be shared with third parties for the purpose of changing nameservers or DNS settings without the Supplier’s written consent.
14.2 – Unauthorized changes to nameservers or DNS settings are considered a breach of contract.

15. Services Provided

The Supplier offers the following services:

Domain name registration (if not already registered by the Client).
Website design and development.
Copywriting services for website text (if the Client does not provide it themselves).
One telephone-based training session for website management.
One webmail email account (additional email addresses and SMTP access may incur extra charges).

15.1 – The Client is responsible for providing a clear brief regarding the design and features of the website before work begins.
15.2 – The Supplier will make reasonable amendments to the website within one week of it going live, provided a clear brief was provided at the start.

16. Other Services

16.1 – The Supplier may offer additional services at its discretion, including SEO and marketing services.
16.2 – SEO services are only provided for websites built by Design It Wise Ltd and hosted with us.
16.3 – While we strive to meet industry standards, we cannot guarantee a website will appear on the first page of Google search results.
16.4 – The Supplier may also manage Google Ads and Social Media campaigns on behalf of the Client. The Supplier is not responsible for the effectiveness of these campaigns.
16.5 – Payment for these services is due at the time of engagement.

Terms and Conditions for Design It Wise Pay Monthly Website Plans

1. Minimum Subscription Term

All Design It Wise pay monthly website plans come with a 12-month minimum commitment.
Monthly payments are required for the full 1-year term.
If you choose to cancel before completing the 12 months, an early termination fee will apply.

2. Continuing Your Subscription

After your initial 1-year term, you can continue using your website by simply keeping up your monthly payments.
We will continue to host, maintain, and secure your site for as long as your subscription remains active.

3. Cancelling After the 1-Year Term

Once your 12-month term is complete, you are free to transfer your website to another provider at any time.
A 30-day written notice is required to help us prepare for the transition.
A small transfer fee will apply to cover packaging and delivery of your website files.

4. Complimentary Website Redesign After 3 Years

Customers who remain with Design It Wise for 3 consecutive years are eligible for a complimentary website redesign and rebuild.
We’ll use the latest technology to refresh your site — at no extra cost beyond your regular monthly fee.

5. Exit Fees

Exit fees may apply in these situations:

Early cancellation within the initial 12-month term.
Packaging and transferring your website to another provider after the 12-month term.
Exact exit fee amounts will be provided at the time of your request.

6. Termination Notice

To cancel your subscription or request a transfer after the 1-year term, you must provide 30 days’ written notice.
Notices should be sent to our customer service team using the contact details provided on our website.

7. Website Maintenance & Updates

Design It Wise is dedicated to keeping your website secure, up-to-date, and performing at its best throughout your subscription.
We carry out regular updates and maintenance to ensure your site continues to run smoothly.

Graphic Design Terms and Conditions
These terms apply specifically to graphic design services offered by Design It Wise Ltd, particularly those relating to print design, branding, and visual assets.

Scope of Work
1.1 – Design It Wise Ltd will provide graphic design services as agreed upon in writing. This may include, but is not limited to, print design, branding assets, and layout design. Work outside the agreed scope will be subject to additional charges.
Proofing and Approval
2.1 – A screen proof (digital draft) will be supplied to the Client for review and approval before the final files are prepared.
2.2 – It is the Client’s responsibility to thoroughly review and approve all content, spelling, colors, layouts, and design elements.
2.3 – Once approval is given, Design It Wise Ltd accepts no liability for errors, omissions, or design flaws found after the final approval.
Color Accuracy Disclaimer
3.1 – Due to variations in screen display and monitor settings, the colors in the screen proof may differ from those in the final printed output.
3.2 – Design It Wise Ltd cannot guarantee exact color reproduction in print and recommends requesting a professional printer’s proof if color precision is critical.
Final Deliverables
4.1 – Upon receiving full payment and final approval, Design It Wise Ltd will provide the Client with high-resolution, print-ready files (e.g., PDF, JPEG, TIFF).
4.2 – Editable source files (e.g., AI, PSD, INDD) will only be supplied if agreed upon in advance and may incur an additional fee.
Payment Terms
5.1 – A deposit may be required before design work begins.
5.2 – The remaining balance is due upon project completion and must be paid before final files are delivered.
5.3 – All payments are non-refundable once work has commenced, unless otherwise agreed in writing.
Copyright and Usage
6.1 – All rights to unused or rejected design concepts remain with Design It Wise Ltd.
6.2 – Upon full payment, the Client receives the right to use the final approved design for its intended purpose.
6.3 – Design It Wise Ltd reserves the right to display completed design work in portfolios, on the company website, or in marketing material unless explicitly requested otherwise by the Client in writing.
Revisions
7.1 – A reasonable number of design revisions (as stated in the initial agreement) are included in the project fee.
7.2 – Additional revisions beyond the agreed scope may be charged at a standard hourly rate.
Client Responsibilities
8.1 – The Client must provide accurate content, feedback, and materials in a timely manner.
8.2 – Project timelines may be affected by delays in feedback or the provision of required materials.
Liability and Print Quality
9.1 – Design It Wise Ltd is not responsible for issues that arise during third-party printing processes, including color shifts, print quality, or paper differences.
9.2 – Clients are strongly advised to request a printed proof from their printer before committing to a full print run.
Project Termination
10.1 – Either party may terminate the project at any time. If the Client cancels, they are responsible for all costs incurred to date.
10.2 – All deposits and partial payments are non-refundable.
Governing Law
11.1 – These terms are governed by the laws of the United Kingdom, and any disputes will be handled under UK jurisdiction.